Policies
Refund Policy
Personal Training (in-person and virtual):
Distance Coaching (virtual only):
Mentorship consultation (virtual only):
- Personal training packages are only subject to a full refund prior to performing movement evaluation between client and coach.
- Personal training sessions may be placed on hold during extenuating circumstances to be resumed at an agreed date between the client and the coach.
Distance Coaching (virtual only):
- 3-month minimum commitment required. Subscriptions are automated and billed monthly.
- Client can cancel subscription if not fully satisfied within the first 3 weeks of the program without refund.
- Client is only entitled to full refund prior to performing movement evaluation between the client and the coach.
- Personal training sessions are subject to be canceled and rescheduled once.
- More than two cancellations for the same session will result in the session being deducted from the package.
Mentorship consultation (virtual only):
- Appointment is subject to be canceled and rescheduled one time. More than two cancellations for the appointment will not be allowed.
General Policies & Procedures
Personal training services (live):
Distance Coaching:
- If personal-training is performed in the home, client must ensure: i) adequate space to conduct exercise safely, (ii) limit distractions as much as possible, (iii) and air temperature is tolerable and safe for both parties
- Program design review appointment is required prior to start of exercise program and necessary for client to understand the importance of the customization of their program to aid comprehension and ensure compliance
- Home exercise programs and supplemental programming will be provided monthly
- Supplemental education will include, but is not limited to: research articles, videos, lectures, etc., that coincides with the client training program
Distance Coaching:
- Client must have access to a gym membership or home gym equipment, such as dumbbells, barbells, resistance bands, etc., to perform exercise safely and effectively
- Program design review appointment is necessary for client to understand the importance of the customization of their program to aid comprehension and ensure compliance
- Program design review appointment is required prior to start of exercise program
- Client must have stable internet connection to allow the coach to stay present throughout the training session to provide feedback
- Phone or device must be positioned appropriately as coach dictates to observe exercise technique from multiple angles
- Video upload date will be determined according to the agreed schedule between client and coach
- Videos are required to be uploaded and submitted by the determined date for coach to make accurate adjustments and progressions to the program: if videos are not received by determined date and weekly meeting is not completed, program will be put on hold
- Supplemental education will include, but is not limited to: research articles, videos, lectures, etc., that coincides with the client training program
